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Recover Your Lost Master Password for LastPass

If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.

Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.

TeamPassword: Lost or Forgotten Master PasswordThis video will walk through the instructions to help you reset your password.Reminder: if you do this, you wi. If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.

Additional resources:

Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?

Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.

Using Android

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.

Using iOS - Face ID or Touch ID

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.

Did you previously set up a Master Password hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

Follow these instructions to reset your Master Password using a hint/reminder.

Have you changed your Master Password within the last 30 days?

You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).

Lost 1password Master Password Generator

Follow these instructions to reset your Master Password by reverting to your previous Master Password.

Did you previously set up SMS account recovery?

Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).

Follow these instructions to reset your Master Password using SMS account recovery.

Have you logged in to the LastPass web browser extension at least once from any browser?

Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.

If you still cannot recover your Master Password using any of the options above...

Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.

Related Articles

• How do I reset my Master Password using mobile account recovery on iOS for LastPass?
  
• How do I reset my Master Password using mobile account recovery on Android for LastPass?
  
• How do I reset my Master Password using a hint/reminder?
  
• How do I reset my Master Password using SMS account recovery for LastPass?
  
• How do I reset my Master Password using a Recovery One Time Password for LastPass?
  
• Change Your Master Password
  
• Manage Your Master Password Reminder
  
• Revert to Your Previous Master Password
  
• What is a Recovery One Time Password in LastPass?
  

You can restore access for a family or team member if they forget their Master Password or can’t find their Secret Key.

When you recover an account for someone:

• They’ll receive a new Secret Key and create a new Master Password.
• They’ll be able to access all the data they had before.
• They’ll need to sign in again on all their devices once recovery is complete.

You can recover accounts for other people if:

• you’re a family organizer
• you’re a team administrator or owner
• you belong to a group that has the “Recover Accounts” permission

You can’t recover your own account, so make sure at least two family or team members can recover accounts. That way, if you can’t sign in, someone will be able to help you. Learn how to add a family organizer or implement a recovery plan for your team.

Begin recovery

You can recover an account for someone at any time. Just keep in mind that after they create a new Master Password, they won’t be able to access their account until you complete the recovery.

To begin recovery:

1. Sign in to your account on 1Password.com.
2. Click People in the sidebar.
3. Click the name of a person, then click Begin Recovery below the person’s name.

The person whose account you’re recovering will get an email from 1Password. When they click “Recover my account” in the email, a page will open in their browser. Then they’ll get a new Secret Key and create a new Master Password.

Complete recovery

After your family or team member has created their new Master Password, you’ll be notified by email that a recovery is awaiting completion. Click “Complete account recovery” in the email. A page will open in your browser with the person’s details. Click Complete Recovery, then they’ll need to:

1password Master Password Requirements

Help

If your family or team member can’t unlock 1Password after recovery is completed, they can start over to sign in again.

Complete multiple recoveries

You’ll see notifications for any pending recoveries when you sign in to 1Password.com. To complete all the recoveries at once:

1password Master Password Recovery

1. Click People in the sidebar.
2. Click the filter to the right of the search field and choose Recovery Pending.
3. Select the checkboxes next to the accounts you want to recover.
4. Click Actions and choose Complete Recovery.

1password Master Password Reset

Learn more